Frequently Asked Questions

How are hallucinations avoided in our system?

Our system uses two key mechanisms to prevent AI hallucinations:

• Grounding in documents: All AI assessments must be completely grounded in the documents themselves. The AI cannot make claims or assessments based on general knowledge or assumptions.
• Evidence extraction: We extract direct quotes from the documents and ask the system to exclusively use those direct quotes as evidence. This ensures every assessment is traceable back to specific text in the source documents.

This approach means our AI acts as a sophisticated document analysis tool rather than generating new knowledge or making unsupported claims.

What AI model/architecture are you using?

The architecture is built on Gemini with a proprietary semantic layer designed for relevance grounding and source document traceability, specifically engineered for our opinionated educational quality assessment framework.

It's a purpose-built inference pipeline rather than a chatbot configuration. Look for our forthcoming white paper on the technical approach.

How long does it take to get results?

Document processing and analysis typically completes within minutes. Once your documents are uploaded, the system will extract content, analyze it against our quality indicators, and generate your performance report automatically.

What types of documents can I upload?

The system supports common document formats including PDF, Word documents (DOCX), Excel spreadsheets (XLSX), and Markdown files (MD). Simply upload any school-related documents such as strategic plans, board meeting minutes, curriculum documents, or policy handbooks.

Is my school data secure?

Yes. We take data security seriously:

• Student and staff identities are protected
• Documents are stored securely in Google Cloud Storage
• All data transmissions are encrypted
• Access is restricted to authorized users in your organization

Can I use this for multiple schools?

Yes! The system is designed to support charter management organizations (CMOs) and networks managing multiple campuses. You can track performance across all your schools and compare results.